Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Ines and James London. By placing an order on our website, you agree to be bound by these Terms & Conditions.
1. Company Information
Business Name: Ines and James London
Email Address: info@inesandjames.com
2. Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded via the website of Ines and James London. By placing an order, you confirm that you have read, understood, and agreed to these terms.
3. Product Information
We make every effort to ensure that product descriptions, images, pricing, and other information on our website are accurate and up to date. However, minor errors, inaccuracies, or typographical mistakes may occur. Ines and James London reserves the right to correct such errors at any time without prior notice.
Product images are for illustrative purposes only and may differ slightly from the actual product.
4. Orders & Payment
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Orders are processed only after full payment has been received.
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Available payment methods may vary depending on the customer’s location and are displayed at checkout.
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Customers are responsible for ensuring that the selected payment method is valid and available in their country.
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Ines and James London reserves the right to refuse or cancel orders in case of suspected fraud, payment issues, or incorrect information.
5. Processing & Delivery
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Order processing time: 1–3 business days
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Estimated delivery time: 3–7 business days (depending on destination and external factors)
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Orders are shipped directly from our international suppliers, which may be located outside the United Kingdom, including China.
Delivery times are estimates and may vary due to customs processing, holidays, weather conditions, or other circumstances beyond our control.
6. Cancellations & Returns
Returns and cancellations are governed by our separate Returns & Refund Policy, which forms an integral part of these Terms & Conditions. We recommend reviewing this policy carefully before placing an order.
7. Liability
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Ines and James London is not liable for loss, theft, or damage once tracking information confirms that an order has been delivered to the address provided by the customer.
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Customers are responsible for providing accurate and complete shipping information.
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Address changes must be requested within 24 hours of placing an order. Changes requested after this timeframe cannot be guaranteed.
8. Intellectual Property
All content on this website, including but not limited to text, images, logos, designs, and branding, is the property of Ines and James London and is protected by intellectual property laws. Any unauthorised use, reproduction, or distribution is strictly prohibited without prior written consent.
9. Complaints Procedure
If you have a complaint or concern, please contact us via info@inesandjames.com.
We aim to respond to all enquiries and complaints within 5 business days.
10. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts of England and Wales.
11. Amendments
Ines and James London reserves the right to amend or update these Terms & Conditions at any time. Any changes will be published on this page and will apply from the date of publication.