Shipping & Delivery Policy
At Ines and James London, we aim to deliver your order as quickly, safely, and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.
1. Order Processing Time
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
2. Estimated Delivery Time
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Estimated delivery time: 3–7 business days
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Delivery times may vary depending on your location, customs clearance, public holidays, or periods of high demand.
Please note that delivery times are estimates only and may be subject to delays beyond our control.
3. Shipping Method & Origin
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All orders are shipped directly from our international suppliers.
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Our suppliers may be located outside the United Kingdom, including China.
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As a result, customs duties, import taxes, or handling fees may apply depending on the destination country. These charges are the responsibility of the customer.
4. Shipping Costs
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Shipping costs are calculated and displayed at checkout.
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Costs may vary depending on the destination, weight of the package, and selected shipping method.
5. Responsibility & Risk
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Once tracking information confirms that an order has been delivered to the address provided, responsibility for the shipment transfers to the customer.
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Ines and James London is not liable for lost, stolen, or misdelivered packages once delivery has been confirmed.
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Customers are responsible for providing accurate and complete shipping information.
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Any address changes must be requested within 24 hours of placing an order. Changes requested after this timeframe cannot be guaranteed.
6. Tracking Information
All orders include tracking, allowing you to monitor the progress of your shipment until delivery.
7. Contact
If you have any questions regarding shipping or delivery, please contact us at:
Email: info@inesandjames.com